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Are your perfumes authentic?

Absolutely. Every fragrance we offer is 100% original and sourced directly from authorized distributors. We take pride in offering only genuine designer and luxury perfumes — no imitations or replicas.

How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Shipping time may vary depending on your location but generally takes 3–7 business days for delivery. You’ll receive a tracking link as soon as your order ships.

Do you offer international shipping?


At the moment, we ship within select regions only. We're working on expanding our shipping coverage — stay tuned! For now, please check the shipping options available at checkout.

Can I track my order?


Yes! Once your order has been dispatched, you’ll receive a tracking number via email. You can also track your order here at any time.

Do you accept returns or exchanges?


Due to hygiene and safety standards, we only accept returns for items that are unused, sealed, and in their original condition. If your product qualifies, contact us within 7 days of receiving it.

Will I get the same scent strength as in stores?


Yes. All our fragrances maintain their original formulation, scent strength, and longevity. We do not alter or dilute any products.

Do you offer samples or decants?


Yes! We offer a curated selection of samples and decants so you can try before committing to a full-size bottle. Visit our “Decants & Samples” collection to explore.

What if I receive a damaged or incorrect item?


We sincerely apologize if that happens. Please contact us within 48 hours of delivery with clear photos, and we’ll resolve it promptly by offering a replacement or refund.

I need help choosing a fragrance — do you offer recommendations?


We’re happy to help! Chat with our team using the live chat feature, and we’ll assist you in finding the perfect scent based on your preferences.

Can I cancel or modify my order?


Orders can only be modified or cancelled within 1 hour of placement. After this, they are processed for shipment and cannot be changed.

Why Choose Scentive?

 
Scentive
Other Brands
Affordable luxury
Curated for modern lifestyles
Safe on skin & eco-conscious
Fresh Stock Guaranteed
Exceptional Customer Support